Data Deletion

This page explains what data NormiOps stores and how you can request its deletion. It applies alongside, and should be read together with, our Privacy Policy.

• Business/tenant account details: business name, contact email, WhatsApp Business Account ID, phone number ID
• End-customer data processed on behalf of our customers: phone numbers, display names, message content, and delivery/read status
• Message templates and campaign statistics
• Account usage and technical logs

For end-customer data (the second item above), Symplenormics acts as a data processor on behalf of the business (tenant) that messaged them — the same operator role described in our Privacy Policy. We process this data at that business's instruction, not for our own purposes.

To request deletion of your data, either:

• Use the Request data deletion link, or
• Email batseba@symplenormics.co.za with the subject “Data deletion request”

Please include the phone number or business account the data relates to, so we can locate and action the correct records.

We acknowledge every deletion request within 2 business days and complete the deletion within 30 days.

We may retain certain records we are legally required to keep (for example, billing and tax records), but only for the legally required retention period, and only for that purpose — such records are not used for anything else.